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Return Procedures and Policies

One Time Replacement with Free Cross Shipping
In the rare event we need to cross ship a replacement, simply contact us for a Return Merchandise Authorization (RMA) and send back the original part with tracking. You can login to 'Order Status' below and click the RMA button located next to the item to be replaced after verbal authorization has occured. If the wrong part was delivered, a photo of your original will be required to ensure a proper replacement.

Refunds
If we cannot get you a working part in similar time frame as the original order, we guarantee a refund of the order minus shipping & handling. Returns may be subject to a 20%-50% restocking fee applied at our discretion All of our parts are sold as Grade A system pulls unless otherwise noted. Drop shipments are subject to exchanges only as we are unable to inspect the merchandise firsthand prior to shipment. There are no refunds based on the following criteria:

  • shipping delays by the courier after a package is verified to be "in transit"
  • any online tool from our site or another site suggesting the wrong part
  • drop shipments from our suppliers to the customer directly
  • buying the wrong part based on a misdiagnosed problem
  • modifying the part in any way including removing stickers and adding screw holes
  • bulk shipments deemed to be faulty over 30 days after delivery for any reason
  • special orders where a return has been authorized, received, and a store credit issued
  • a consumable or user serviceable component failure ie., cables, lamps or bulbs
  • deciding the part is no longer needed for any reason including a cancellation by your customer or project
  • Variations or versions of manufactures part numbers
  • no refunds given to customers refusing to return any part of the order.

    LCD Panel customers cannot return panels just because a consumable / user servicable component fails. If you can see the image with a flashlight, it is not an LCD panel failure and is not subject to RMA. The most likely causes of LCD failure without physical visible defects are:

  • inverter failure
  • blown bulbs or tubes
  • poor mainboard voltage to the inverter
  • broken cable filaments

    Items Damaged in Shipping
    Any item that arrives damaged or broken must be delivered to your local shipping branch and an insurance claim must be opened using the insurance number affixed to the package. Once we are able to see that the shipper is in custody of the damaged item, we can begin the RMA process. Insurance allow us to replace your item without having to wait for the investigation to conclude. Replacements can be shipped immediately by placing another order. Refunds are issued when we are funded from the claim either through the shipper or our vendor.

    RMA Process
    After the RMA form is submitted and verified in transit, we can cross ship a replacement of "In Stock" items designated with "Same Day Shipping".

    IMPORTANT SHIPPING NOTES FOR USPS AND OTHER MAJOR CARRIERS

  • Returns are only accepted at the return address provided above.
  • There is no alternate return addressfor carriers that do not deliver to a US Post Office.
  • This post office accepts deliveries from UPS, FEDEX, DHL, and Global EMS.
  • Tracking Service or Delivery Confirmation (DC) service is mandatory.
  • All return shipments must be presented at a shipping counter.
  • USPS Click and Ship shipments (22 digit prepaid/preprinted DC numbers) are not eligible for cross shipment.
  • For USPS customers, you must retain your stamped green DC slip with 20-digit tracking number.
  • This is the number that should be entered into the RMA form above, not your original tracking number.
  • Make sure the package is over 3/4" thick so USPS DC can be applied properly when verified throughout transit.
  • Packages under 3/4" thick often get returned because USPS DC cannot be used on flat envelopes.
  • We are not responsible for lost RMA shipments.

    Lost Shipments
    If a shipment is officially termed "lost" by the courier, a replacement will be sent. Most couriers begin an official investigation 30 days after a package has been shipped. In most cases, we can provide an advance replacement with any major credit card to minimize further delays. Replacements can be shipped immediately by placing another order. Refunds are issued when we are funded from the claim either through the shipper or our vendor.

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